Contact and support
Questions about pricing, billing, your account, scan results, or how Domain Stabilizer works? Contact us.
Support email
Write to usWe typically reply within 1–2 business days (ES/EN/PT). Critical incidents are prioritized and handled as soon as possible.
If you already have an account, use “Report a problem” inside the console: it sends, with your message, the screen you were on and the technical details we need to look into it, and you get an acknowledgement by email.
Location
Quito, Ecuador
Security, abuse, or vulnerability reports
security@domainstabilizer.com — please include the domain involved, a short description, steps to reproduce where applicable, and any relevant timestamps or request IDs.
Privacy and personal data
security@domainstabilizer.com — to request access to, correction of, or deletion of your data. If you are a contact of an agency’s client, write first to the agency that invited you: it decides on that data.
Useful links
Quick FAQ
- Billing: payments are processed by Paddle, our Merchant of Record. Paddle calculates and remits taxes where applicable.
- Cancellations and refunds: you cancel from Billing, in your account; the cancellation takes effect at the end of the period already paid. Refunds are requested through Paddle; see the refund policy.
- Scan issues: DNS propagation, closed ports, firewall rules, provider outages, or temporary third-party failures can affect scan results. If the issue persists, contact support and include the domain, module, and approximate time of the scan.
Domain Stabilizer
Domain stabilization: DMARC, SSL, DNS, MX, blacklists and uptime — exact fixes and evidence of the work.
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